How to Delete One Review on Facebook Page

Article

Removing Negative Facebook Reviews For Your Business

Updated Guide for 2022

Mia Jensen | Jan fifteen, 2022

Facebook reviews can significantly impact your visitor's online reputation and image, for amend or worse.

Statistics reveal that as much every bit xc% of consumers consult reviews before visiting a business concern, and 84% of people consider online reviews to be as reliable every bit a personal recommendation.

Positive reviews can go a long style in winning potential customers over to your make and growing your social media presence.

Unfortunately, in that location comes a time when every business organization owner likewise has to deal with a bad Facebook review or two. Sometimes, these are fake reviews that aim to taint your visitor's name.

Even so, if a negative Facebook review is legitimate, then the situation must be handled tactfully.

In this commodity, we'll take a look at how to handle unlike types of bad reviews - both existent and fake.

What are Facebook Reviews?
Facebook reviews are a class of customer feedback that consumers leave on your Facebook business concern page. Potential customers often consult Facebook reviews before purchasing your products or using your services.

There are times when business owners have to remove Facebook reviews to protect the company'southward prototype. This may be necessary when your business concern' Facebook folio receives spam posts, unfair reviews, hate speech, or false reviews that aren't from existent customers.

Tin can you delete a bad review on Facebook?

The short answer: yes.

But, in order to get a faux negative review deleted off your business page, you will have to accept the post-obit steps to let Facebook know to take down the review.

Only Facebook's team can remove the reviews, and y'all can alert them by flagging the reviews.

How can I delete a review on Facebook?

Step 1: Comment on the review

On Facebook, page owners cannot remove private reviews themselves. However, users can flag a review to notify Facebook's team to remove the reviews. But, users can only flag a review if it has at to the lowest degree one comment on it.

Commenting on negative reviews is tricky - the situation needs to be handled with great care. Even if a review is fake, the comment should express an attempt to resolve the trouble.

When your legitimate customers read the review, they volition know that your company fabricated an effort to fix the issue.

Step two: Flag the review

To flag a review, navigate to the top-correct of the post and select the arrow pointing downward.

Press 'Study mail', and proceed to explain why you are flagging the review.

Step 3: Wait for Facebook's team to remove the review

This may accept a while, as their team has to manually assess the study.

If the team finds that the review is in violation of Facebook'due south Community Standards, they volition remove it and no tape of the review will remain.

Tin can a review be removed?

While users can't delete individual Facebook reviews, there is an extreme option bachelor; removing all of the reviews entirely.

This won't permanently delete the reviews, but visitors can no longer view them. Deleting your business organization page's reviews likewise ways that customers tin no longer leave feedback, expert or bad unless the reviews are restored.

Here's how to collectively delete your Facebook reviews:

Visit your business organisation page and make sure that you lot're logged in as a page admin.
At the page's superlative-right corner, select the 'Settings' push.
The page's left-hand corner has a menu, from which you need to select 'Templates and Tabs'.
Scroll to the 'Reviews' tab, and select 'Settings'.
Finally, navigate to 'Show Reviews' towards the correct, and a slider will be visible. Click to disable the reviews, and proceed to 'Relieve' the changes. At present, client reviews and negative feedback will no longer be visible on your Facebook page.

Should you respond to or delete negative reviews?

If managed properly, negative reviews tin nowadays your business organization in a positive light and build confidence in your make.

Potential customers may exist cautious about purchasing from stores that showcase only positive business reviews on their Facebook folio, as this makes a brand seem less authentic. Thus, sometimes information technology's in your company's favor to keep negative reviews around if the matter has been resolved.

However, if your business is facing unfair negative comments, and then removing them might be necessary. If your legitimate customers accept left a couple of bad reviews, then information technology's important to respond positively equally role of client service.

A good response to negative feedback should address the problem at hand and offer a solution moving forward. This can change your customer's experience from a negative one to a positive one.

Moreover, it shows potential clients that your company cares about its customers and is serious about resolving bug.

There are many instances where deleting a review might be wise, and even necessary. Sometimes, users abuse the reviews feature to leave fake negative reviews on your Facebook business page. You tin determine if a review is fake past checking for the user's transaction history, and seeing if the complaint is from a legitimate customer or not.

Businesses may as well cull to flag reviews because they are in direct violation of Facebook's Community Standards - e.g the post may contain detest speech.

Some reviews fall under the 'spam' category - they may have nothing to do with your products or services, and may be advertisements for other brands and businesses. In this case, you should report the review to take it deleted.

Examples of Responding to Facebook Reviews

Here are some adept examples of businesses responding to Facebook reviews:

Intrepid Travel

Intrepid Travel is the world's largest hazard travel organization for small groups. In this particular situation, the company has responded to a negative review concerning their cancellation policy.

Intrepid Travel responded with an informative, empathetic reply in which they detailed a breakdown of the expenses and gently pointed out how the policy helps support communities that are suffering from COVID-19'southward economic repercussions.

Wendy's

Wendy'southward is a pop American fast-food concatenation that has expanded globally. In this case, a customer has complained nigh the efficiency of Wendy's bulldoze-thru service.

The company has responded by offset empathizing with the customer'south concern, and and so proceeded to offer to make it upwardly to them.

Stella & Dot

Stella & Dot is an accessories company that sells jewelry and lets customers host trunk shows. This particular review is an fantabulous case of how a positive response and proper care tin can plow a negative review around in your make's favor.

Initially, the client expressed dissatisfaction apropos Stella & Dot'due south product.

The visitor responded with an apology and proceeded to address the problem and offered a solution.

Later the affair was resolved, the customer edited their review, irresolute it from a negative 1 to positive feedback.

Manage Facebook Reviews with DemandHub

If you lot're looking to boost your Facebook page, the best identify to get-go is with online reviews of your business. Build trust with your future customers through the power of word of rima oris — online.

At DemandHub, our mission is to help local businesses grow past making it easier to communicate with customers. With modern messaging technology, your local business concern can text review invitations to your customers, enabling them to mail a review with just a few clicks in under xxx seconds.

Request a demo of DemandHub to encounter how we tin can help grow your local business organization with our messaging tools to assistance you attract, engage, and retain more customers.

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Source: https://www.demandhub.co/articles/how-to-delete-and-manage-facebook-reviews/